Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

All our products are shipped and delivered by well known companies across South Africa such as UPS, and DHL.

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

We offer only one type of shipping: Free Shipping 3-7 business days (excluding weekends and holidays).

After processing your order, free shipping takes around 3-7 business days(excluding weekends and holidays) to arrive at its final destination.

To pack every single order, we use strong boxes with internal protection to guarantee safety through shipping process.

If you received a tracking number via e-mail, it means that your order has been processed and shipped to the distribution facility. As soon as your tracking information changes from “On Its Way” to “In Transit”, it only takes about 3-7 business days to arrive for Shipping.

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at hello@barestep.co.za

If you have any questions, send us a message at our email address hello@barestep.co.za