Before submitting your return, it is essential that you follow the correct steps and guidelines so that we can determine your shoe is eligble and in pristine condition.
Step 1
Read our returns policy carefully
Before proceeding with the returns process, we kindly ask you to carefully read our returns policy.
Return Policy
Step 2
Ensure your shoes are in perfect, like-new condition
To streamline the return process and ensure the shoes can be resold, it's essential that the shoes you send back are in pristine, like-new condition. Our team will meticulously inspect them, and if any signs of use, dirt, or damage are present, we may need to dispose of the shoes at your expense.
Step 3
Take clear, dated pictures of your shoes
To help us identify the condition of the shoes, take three clear photos with the current date. Have these pictures ready. You will need to upload them in the next step! These photos should cover the following areas:
1
Outer soles
2
Inner soles
3
Multiple angles
4
More angles
Step 4
Avoid creating multiple returns for a single order
If you are returning multiple items within the same order, please ensure you do this as part of a single return to avoid creating multiple courier pickups.
We appreciate your cooperation in adhering to these guidelines, as it ensures a smooth return experience for you and helps us maintain the quality of our products for all our customers.
If you have any questions or need assistance, feel free to reach out to our customer support team, who will be happy to assist you further. Thank you for shopping with us, and we look forward to serving you again in the future.
Please note that our returns process is not similtaneous. The courier will collect your shoes, and your new pair will only be sent upon receipt of the original items.
If you have any questions or need assistance, feel free to reach out to our customer support team, who will be happy to assist you further. Thank you for shopping with us, and we look forward to serving you again in the future.
Please note that our returns process is not similtaneous. The courier will collect your shoes, and your new pair will only be sent upon receipt of the original items.
