Refund Policy
Return & Exchange Policy
By placing an order through the Barestep website, you agree to the terms outlined below. These policies are designed to ensure clarity and transparency around our return, exchange, and refund procedures. These terms apply to all orders placed within South Africa.
Returns
Refund requests must be submitted within 14 days of receiving your order.
- A restocking and processing fee of R175–R300 applies to all approved returns.
- Returns are not accepted after 14 days.
- Items must be unworn, unused, and in original packaging with tags attached.
- Items showing visible wear (dirt, creases, scuffs) will be rejected.
- Returns must be logged through our Returns & Exchange Portal. Items sent without approval will not be processed.
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Exchanges
- One free size exchange is allowed per order (excludes BOGO, sale, or discounted items).
- BOGO and promotional items may be exchanged for size, but a R175 handling fee per pair applies.
- Colour exchanges are permitted with a handling fee (based on order).
- All exchange requests must be made within 30 days of receiving your item.
- Shoes must be returned unworn, with original packaging and tags attached.
Order Cancellations
- Orders may only be cancelled if they do not include sale or promotional items and have not yet shipped.
- If a tracking number has been issued, the order cannot be cancelled and must follow the return process once delivered.
Non-Returnable Items
The following items are non-returnable under any circumstances:
- Sale, discounted, bundle, or BOGO items
- Gift cards
- Used or damaged items
- Items returned without original tags and packaging
Faulty or Incorrect Items
- You must report damaged or incorrect items within 48 hours of receiving your delivery with supporting images.
- Valid claims will be eligible for a replacement or store credit. Refunds will only be issued in exceptional cases.
Footwear Disclaimer
Barestep shoes are designed for a natural barefoot feel and are not intended for extreme or high-impact use. Products damaged from misuse or wear beyond normal activity will not be accepted for returns or exchanges.
If you have any questions or need assistance, reach out to us at hello@barestep.co.za.