Return Policy:

By placing an order through the Barestep website, you agree to the following terms. These policies have been established to ensure that you are fully informed about our refund and return procedures. These policies are applicable to customers in South Africa.

 

1. Returns Eligibility: At Barestep, we value customer satisfaction and strive to provide a hassle-free returns and exchange process. To ensure a smooth experience for all our customers, we have outlined the eligibility criteria for returns and exchanges. Please carefully review the following guidelines before proceeding with a return or exchange:

 

1.1 Exchanges: Customers who wish to exchange an order can do so within 30 days after receiving the goods. We understand that preferences may change, and sometimes a different size, color, or variant is desired. Therefore, we offer this window of 30 days for customers to initiate an exchange request.

 

1.2 Time Limit: Once the 30-day period has expired from the date of receipt of the goods, we regret to inform you that we will no longer be able to process exchanges. It is important to initiate the exchange request within this time frame to be eligible for the exchange process.

 

1.3 Charges: While we do our best to accommodate exchanges, in some cases, additional charges may apply. These charges are implemented to cover administrative and handling costs associated with processing the exchange. If applicable, customers will be informed of the charges before proceeding with the exchange.

 

1.4 Returns: Customers who wish to return an order and request a refund can do so within 14 days of receipt of the goods. We understand that circumstances may arise where returning the product becomes necessary, and we are here to assist you through the process.

 

1.5 Time Limit: To be eligible for a refund, it is essential to initiate the return request within 14 days of receiving the goods. After this period, we may not be able to process the return and refund.

 

1.6 Charges: While we aim to accommodate all returns, additional charges may apply in certain cases. These charges are implemented to cover restocking and handling costs associated with processing the return. Customers will be notified of any applicable charges before proceeding with the return request.

 

1.7 Product Condition: To qualify for an exchange or return, the product must meet specific conditions:

a) The product must be unused, undamaged, and in its original packaging.

b) All tags, labels, and accessories received with the product must be intact and included in the return.

c) The product must not be listed under the non-returnable or final sale items category, as specified in our store's product listings.

 

1.8 Initiation of Requests: Customers seeking to initiate an exchange or return request must follow the designated process as specified on the Barestep website. The customer must provide necessary order details, product information, and reasons for the request.

 

1.9 Inspection and Approval: All returned products will undergo a thorough inspection to determine their eligibility for an exchange or refund. If the returned product meets the conditions outlined in this policy, we will process the request accordingly.

 

2. Damages and Issues: Upon receipt of your order, please inspect the item(s) and contact us immediately if you find any defects, damages, or if you received the wrong item. We will promptly assess the issue and take appropriate steps to rectify the situation.

 

3. Footwear Usage Disclaimer: Please kindly take note that our shoes are meticulously crafted to provide a unique barefoot walking experience. With the intention of emulating the sensation of walking without footwear, our shoes are constructed using soft and stretchable materials. Coupled with their thin soles, they enable wearers to enjoy a remarkably similar sensation to walking barefoot. However, it is essential to recognize that our shoes are not specifically designed for rigorous or extreme sporting activities. Consequently, in the event that the shoe incurs damage as a result of engaging in sports activities, we regret to inform you that we are unable to offer a complimentary replacement for the shoe.

 

4. Exceptions/Non-Returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding a specific item, please contact us. Please note that sale items and gift cards are not eligible for returns.

 

5. Exchanges: To be eligible for an exchange, your item must meet the following criteria:

a) The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

b) You will need to provide the receipt or proof of purchase.

 

6. Initiation of Exchange: To initiate an exchange, please contact us at hello@barestep.co.za. If your exchange request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Exchanges made without prior notification will not be accepted.

 

7. Restocking Fee: In certain cases, we charge a restocking fee on returns.

 

8. Return Shipping Fee: The customer is responsible for bearing the return shipping fee.

 

9. Refunds and Order Cancellation: If your product is still being processed, you are eligible to cancel your order and receive a full refund. If your order has already been fulfilled and you have received a tracking number from The Courier Guy, Fast + Furious, DPD Laser, you must wait until the package arrives to initiate the return process.

 

10. Refunds for Returns: For returns requesting a refund, delivery costs and processing fees ranging from R150 to R600 may apply. These fees are intended to cover the expenses associated with the return process and will be deducted from the refund amount. Please note that the exact fees may vary depending on the product type, return location, and other relevant factors. For detailed information on the exact costs, please refer to our complete return policy.

For any return, exchange, or general inquiries, please don't hesitate to contact us at hello@barestep.co.za. Our team is here to assist you and ensure a smooth and satisfactory shopping experience at Barestep.


11. Returning Worn or Used Shoes: At Barestep, we value the satisfaction of all our customers and strive to maintain the highest standards of quality. To ensure fairness and transparency in our return process, we kindly request that returned shoes be in unworn and like-new condition. This means that the shoes should not show any signs of wear, including dirt, scuffs, or visible usage. We understand that returns are meant for assessing fit and comfort, and we are committed to accommodating such needs. However, shoes that have been visibly worn cannot be accepted for return. In cases where shoes are returned in a worn condition and this is evident upon inspection, we regret to inform you that we will be unable to process the return. In such instances, customers may be liable for return shipping costs up to 300 Rand. We appreciate your understanding in ensuring the quality and fairness of our return process.



Updated: 11.08.23